TSB is merging its intermediary and direct mortgage distribution teams into one unit to help standardise customer experience of the lender.
Roland McCormack, who is currently TSB’s intermediary mortgage director, will lead the unit in his new role as mortgage distribution director.
McCormack has TSB partners Andy Sykes and Beverley Bradford as head of national accounts and head of intermediary performance respectively.
McCormack says: “Andy and Beverley have done a fantastic job over the last few years working exceptionally hard to support the launch and growth of TSB Intermediary.
“Our aim has always been is to ensure we align our intermediary position with our direct mortgage offering as we want to ensure that our customers are getting the best service regardless of which avenue they take to join TSB.
“Merging our distribution divisions and encouraging the sharing of knowledge and best practice can only be a good thing for customers and will stand the TSB mortgage business in great stead for the years ahead.”