TMA Club has announced the launch of its ‘customer retention KIT’.
KIT, which stands for keeping in touch, offers TMA members a number of resources in regard to mortgages, including letter templates, tips of social media, branding support, suppliers, links, statistics, and infographics, according to the firm.
The digital tool can also be used for protection and general insurance products, TMA adds.
TMA development director Lisa Martin says: “As technology gets more and more sophisticated, we are constantly sourcing the best tools in the market which will provide our members with what they really need: ease and speed.
“By launching our very own KIT to help with the customer retention journey, advisers can rest assured knowing they have the resources in place to help them interact and engage with clients regularly – and maintain, if not boost, the number of customers they serve.
“At TMA, we believe that fusing the human touch with technology will provide the ultimate broker experience.”