The Mortgage Lender has created a new role of mortgage operations director and hired Scott Callaghan to take up the position.
Callaghan has been with The Mortgage Lender since launch and was head of finance and risk. In his new role he leads a team of 40 across the underwriting, customer service, collections and completions divisions from lender’s headquarters in Glasgow.
Callaghan (pictured) says: “Service excellence is listening and responding to the changing needs of brokers to ultimately provide the best possible journey for them. To make the process of working together smoother, more intuitive and yes, make brokers’ lives easier.
“The creation of my new role is the first of many areas we’re investing in to deliver service excellence. We’re working on an extensive training programme to be rolled out in the new year, our aim is to continue to empower our staff to make the right decision at the right time for brokers and customers.”
Other areas of investment at The Mortgage Lender include an underwriters academy and a partnership with One Mortgage System.
The Mortgage Lender deputy chief executive Peter Beaumont says: “The creation of Scott’s new role is fundamental to our focus on delivering exceptional service to the market. Real life lending isn’t just about having a pragmatic approach it’s about supporting people at different stages in their life and how we work with our partners.”