Skipton Building Society has introduced a mortgage and financial advice video appointment facility available in select branches.
‘Skipton Link’ is currently being run as a pilot in branches in Newcastle, Skipton, Guildford and Leeds where customers can link up via video with the lender’s head office, other branches and home-based financial advisers from a branch or their own home.
Following positive results, the pilot will be rolled out to a further 21 branches.
As part of the video appointments, Skipton can share documents on the screen, so people can see what’s being discussed and read through clearly any forms with their advisor.
Skipton distribution and financial services director Andrew Bottomley says: “Skipton has become one of the few providers on the UK high street to offer this digital facility. To be able to offer mortgage and financial advice video appointments is a rarity – and we’re delighted to begin rolling this out for more and more of our members.
“Buying a house can be a stressful time for people. And prior to Skipton Link, we couldn’t offer face to face mortgage appointments in our branches. This video service means we now can, and it’s a fantastic new way for people to either pop in or have an appointment in the comfort of their own home. It enables us to connect more of our customers to our mortgage and financial advice experts in the way that is most convenient for them.”