Skipton Building Society has added the ability for an individual to discuss their financial difficulties through its webchat service.
This new feature will be accessible via online, the telephone, or in-branch.
The platform can also be used to change direct debit collection dates and request additional information on a customer’s account, such as current arrears balance and current payment amount, according to the firm.
Skipton Building Society director of operations Craig Gold comments: “At Skipton, it is important that we provide as many communication channels as possible to customers, to ensure there is an option that suits everyone.
“Every customer has a preference on communication, and it is important we step up to the mark and ensure the options are there to encourage our customers to approach us with every query or concern that they may have.
“Some people for a number of reasons, such as accessibility requirements, may not be able to visit one of our branches or pick up the phone. [The webchat service] provides that extra channel to support our customers in any way we can.”