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A day in the life of… Kenny Clark, key account manager, Vida homeloans

My alarm goes off at

…any time from 6am. I have three daughters (Han, nine, Liv, three, and Millie, one) so they tend to be my alarm. Our mornings are quite hectic, trying to get everyone up and ready to go out to school and nursery for 7am so they tend to go by in a blur.

I cannot leave the house without

…my phone, laptop and a decent cup of tea. My wife Hannah makes a superb cuppa.

I travel to work

…in my car. I am based at home but my car is my office. I can travel up to two hours to get where I need to be. After that, my day is filled with appointments, calls and emails and I try to have lunch at some point.

The main purpose of my job

…is to help brokers grow their business by supporting them with their mortgage applications and acting as the key link between them and Vida.

I joined

…in July 2018. I wanted to move into specialist lending as I had spent the previous 20 years working for mainstream lenders in various roles and I was interested in the proposition Vida had for Scotland.

My typical day

…is spent in meetings with brokers and the rest is filled responding to emails and calls. As I cover the whole of Scotland, my appointments vary hugely as different areas have different needs. I also represent Vida at conferences, leading round tables and trade events. It is the variety that keeps my job interesting.

People may not know that I’m responsible for

…I regularly contribute to Vida’s regional blog, called ‘Livin’ La Vida Local’. The first one I have written is about the regeneration work in Dundee and the impact it has had on the property market. It has had a great response from brokers in the area.

A common misconception about my job is

…the amount of work that goes on in the background. I regularly respond to 25 or 30 phone calls and 60 or 70 emails every day, which all need dealt with promptly to make sure that people are able to buy their houses. It is a job I am passionate about.

My favourite work memory is…

…when Vida launched in Scotland, I took a call from a panicked broker. They had submitted a case with a mainstream lender who had initially accepted it and then declined it after they had issued the mortgage offer. Vida was able to take the case on and, by working with the underwriting team, we were able to get the offer out to the client within four days of the case being submitted so that the clients could still move into their home.

A perk of the job is…

…I have the pleasure of being invited to attend lots of different events in really nice places. I also get to drive around Scotland and enjoy the stunning scenery as I go to visit brokers. I get to visit a lot of places I never would have gone to if it were not for my job.

To unwind after work I like to…

…my wife and I make a point of having our evening meal together. It is a chance to relax, chat about our day and it is the only time that the house is quiet. Football is a big passion of mine and I enjoy watching that whenever I can.

My role in five words is…

…exciting, rewarding, demanding, busy and complex.

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