Liaising with brokers, working closely with trade organisations and adding value to the market — a Wonder Woman in her own right
What does your role entail?
Working with Legal & General Mortgage Club for more than 10 years, I have regular meetings with key broker accounts to assist with fulfilling their growth strategies, allowing them to work efficiently with the club and make the most of the opportunities available. As I work closely with a variety of trade bodies such as Ami, Imla and ERC, I’m able to support both lenders and brokers with key market insights and assist with product development, particularly in the later life and buy-to-let sector.
What plans are afoot at the club for 2018?
We have many exciting plans. We are always looking for ways to add value to the market, whether through our roadshows and conferences or by expanding our distribution panel to further improve our holistic service.
Do you see levels of mortgage borrowing increasing over the next year?
Absolutely, particularly equity release. As it does, brokers will only increase in importance as the need for financial advice strengthens. However, this is if they evolve their own model and business to meet the changing and growing demands of customers.
If there was one thing you would change about the industry, what would it be?
It may sound clichéd, but more women. Whenever I attend events or conferences, there is a clear lack of diversity in positions of influence and it seems the higher up the chain, the fewer women there appear to be. It would be great if our industry encouraged more women.
As a child, what was your dream job?
It was to be an Olympic swimmer. I trained until 17 and participated in lots of championships. I unfortunately hit a confidence barrier and decided to give it up. However, I didn’t lose interest in the sport entirely and became a swimming teacher and lifeguard instead.
Do you have any secret talents?
Texas hold’em. Although I’ve been told that my facial expressions can communicate a thousand words without me uttering a syllable, when it comes to poker, I’ve been known to have an extremely good poker face.
What is the best advice you have received?
‘Give it a shot and ask for forgiveness later.’ Handed down to me from a well-known and respected figure in the industry, it has guided a lot of my decision making. If I have made a measured decision about something and believe it is genuinely worth the shot, I will go for it and make sure I experience it with no regret. I say to myself if it doesn’t work, at least I gave it a shot and I’ll never consider it a failure, only a learning experience.
Who is your all-time hero, and why?
In terms of celebrities and who we used to look up to when we were children, it has to be Wonder Woman. She was powerful and stood up to the bad guys but also wanted to help people and make things fair.In my personal life, it would have to be my husband. His approach to life is so refreshing and it feels like there is nothing we can’t get through.
What is the toughest decision you’ve made?
Previously in my professional life, There was a time when I had the choice between two jobs – one working with people I loved but it wasn’t stretching enough, and for the other I was concerned about the person leading the team and their credibility. I decided on the latter and adopted the mentality of how I could help them improve. Which turned out to be the best decision.On a personal note, it has to be, unfortunately, accepting my father had dementia. It was hard to comes to term with, but as soon as I accepted it, I could focus on how we managed his condition.
If you were chancellor for a day, what would you do?
Focus on later life. Although we are living for longer, this doesn’t mean we are in better health. Illness is on the rise within this demographic and we are not equipped socially to deal with it. If, for example, one penny was put on income tax and a special care plan was drawn up by the Government, it would make a significant difference.
Year established: 1995
Address: One Coleman Street, London
Tel: 01226 230504
History: Legal & General Mortgage Club is the oldest and longest running Mortgage Club in the UK, working with lenders and brokers to continually add value to the mortgage market. We are the only Club to pay procuration fees early or on exchange.