View more on these topics

Ombudsman Services to withdraw from property


Ombudsman Services is to withdraw from complaints handling in the property sector.

The multi-sector Ombudsman provides dispute resolution services for sectors including communications, energy and copyright licensing sectors.

It says it will work with charities, consumer groups, property professionals and the public on a report looking at the creation of a single housing ombudsman, an idea promoted by Communities Secretary Sajid Javid.

Ombudsman Services will now begin a managed withdrawal from the schemes it currently operates for surveyors, managing agents, estate agents and letting agents ahead of its withdrawal on 6 August 2018.

Ombudsman Services chief ombudsman Lewis Shand Smith says that the housing sector currently suffers from a “really confusing picture” when it comes to getting redress, due to a “patchwork” of schemes which are difficult for ordinary people to navigate.

He adds that it makes more sense to step away and listen to what consumers actually want rather than to continue to offer a “broken solution to a broken market”.

He says: “We fully support Sajid Javid regarding the need for a single ombudsman for housing – only then will the housing sector be able to restore trust and ensure that consumers get a much better standard of service.

“Housing is one of the biggest issues we face as a nation and a fair, balanced, redress system will make sure that it serves the whole of society. We want to work to develop a model that works for everyone.”



What exactly is a missold mortgage?

There are many breaches that constitute a missold mortgage but the fundamental question is whether people were treated fairly by their adviser or lender. I am looking at complaints that a recommendation was inappropriate for debt consolidation, capital raising, extending the term, affordability, arrears and right-to-buy mortgages. There are many breaches that constitute a missold […]


LSL buys Personal Touch network for £4.8m

Adviser network Personal Touch has been bought by property giant LSL Property Services for £4.8m. LSL has bought Personal Touch Financial Services and subsidiary Personal Touch Administration Services from Personal Touch Holdings. LSL will pay £2.8m when the deal completes then a further £2m which has been deferred for 12 months. LSL must also pay […]


Out from the long grass? An IT and NI merger

Those with a long memory will recall that at the start of the last parliamentary term George Osborne announced his intention to merge income tax (IT) and national insurance (NI).  Headline grabbing as the initiative was, the reality of the complexities, challenges and costs of such a move resulted in this idea being kicked into the political long grass.


News and expert analysis straight to your inbox

Sign up
  • Post a comment
  • Peter Turner 6th February 2018 at 2:44 pm

    I was going to ask if it is right to conclude that the inadequate is worse than none at all.

    I suspect, though, that plenty of us can think of an instance where that is precisely so.