NatWest Intermediary Solutions has launched a new website designed to improve navigation and content for brokers.
The new website lets brokers submit business, tools including the lender’s LiveTALK instant messaging service and affordability calculator.
The relaunched website also includes NatWest’s mortgage application tracker and its new A-Z of lending criteria.
NatWest Intermediary Solutions head of service development Sarah Taylor says: “Our research showed that one of the key reasons that brokers visit our website is to find an answer to a query about criteria.
“So, we have introduced a new A-Z of lending criteria that provides a comprehensive run-down of many of the common policy queries that get raised.
“Another common reason for a visit is to check on processing timescales.
“We have included an overview of these on the home page so that intermediaries can quickly find information about things such as average speed to offer timescales for both purchase mortgages and remortgages, the date of applications that have been progressed to underwriting or require further information and wait times for LiveTALK and telephony.”
The site also lets brokers download sales literature, forms and guides and an up-to-date list of current mortgage deals.
There is no change to the URL which remains at intermediary.natwest.com and brokers can continue to use their existing log in details.