NatWest Intermediary Solutions will tomorrow relaunch its BDM model by pairing up a field and phone BDM.
The lender says this will “give brokers a more tailored and effective service”.
NatWest says the changes mean brokers will find it easier to contact a BDM.
The lender points out that if a field BDM is in a meeting then brokers can try calling a phone BDM.
It adds that if one BDM is off for whatever reason then the other can pick up the work.
NatWest has been trying this idea with London brokers since last year following a 2016 pilot.
NatWest Intermediary Solutions head of sales Mark Bullard says: “The experience we have gained from rolling out this model with a significant number of high profile firms in central London, together with the fantastic feedback we’ve had from those brokers who received this service, means we are very confident that brokers will recognise a significant improvement in the support they receive from our BDMs.”