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Nationwide scraps remortgage free legals, doubles cashback


Nationwide is today ending free legals for remortgage cases and is instead doubling its cashback from £250 to £500.

A note sent to brokers says the move will not affect free valuations, other cashback offers or pipeline cases.

Free legals have a chequered reputation among brokers, with many criticising poor service levels and calling on lenders to increase cashback.

A Nationwide spokeswoman says: “From Thursday 13 July 2017, Nationwide has decided to withdraw the free legals option for customers remortgaging to the Society and, at the same time, have increased the cashback alternative from £250 to £500.”

“This is to enable customers to have greater flexibility to choose their own conveyancer and ensure that the majority of customers will have their legal costs covered.”


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  • Ross Robinson 13th July 2017 at 5:11 pm

    I’m going to disagree with most of the comments and state this is a terrible idea, and one I suspect will likely be reversed in the near future. Buying a house is exciting for a client, and worth time and effort, remortgaging is mostly a tedious chore. The process must as simple as possible for the customer and forcing them to find their own solicitor and obtain quotes will push them to other lenders. Plus most brokers source remortgage products with free legals only. Why not still offer free legals but instead use the sizeable clout Nationwide has to source a quality solicitor that we won’t all complain about and offer them the £500? Oh, and vet the correspondence they send to clients to make sure it can be easily understood. How many times have we all had calls to ask what XYZ means?

    The can of worms has been opened.

  • Simon Edide 13th July 2017 at 1:59 pm

    Working in the industry (and on a panel) I know this move is due to panel managers sucking out the fee and value the lender and customer pays the conveyancer/firm. Working on panels cannot continue for the good of the lender and the customer. BTW – lenders wont be happy with customers finding their own solicitor and lengthening the process

  • Robin Purdie 13th July 2017 at 12:45 pm

    Good work Nationwide – the first to break rank, and one of the big 3 as well, so here’s hoping others follow suit

  • Chris Hulme 13th July 2017 at 11:36 am

    Great work there Nationwide – I too hope others follow with the increased cashback but maybe not throw the free legals choice out altogether…

  • Bill Keighley 13th July 2017 at 10:50 am

    good news and hope others will follow soon

  • Derek Frost 13th July 2017 at 9:08 am

    Well done Nationwide………the ‘others’, please take note!


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