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Member survey results reveal excellent customer service at Health Shield

According to its latest member survey, Health Shield has continued to deliver high levels of customer service during 2012. Ninety seven per cent of the 2,000 respondents said their overall experience of calling the company this year was ‘good’.

The Call Handling Survey, which was conducted over a 12-month period, showed consistently high levels of customer relations when dealing with enquiries over the telephone.

Ninety seven per cent said their queries are dealt with ‘competently and professionally’ with the same percentage again agreeing that calls are answered quickly.

Members described the service as ‘excellent’ and ‘efficient’.

Jonathan Burton, chief executive officer at Health Shield, said the results demonstrate the team’s dedication to ensuring member satisfaction remains at the heart of the business.

Alternatively for more information about our Health Cash Plans call us on 01270 588 555.


Report shows extent of interest-only time bomb

Nearly two-fifths – 39 per cent – of interest-only mortgage holders have no plan in place to clear the debt, according to market research consultancy BDRC Continental. The Mortgage Achilles report estimates are around 1.8 million interest-only mortgages outstanding in total, with around 700,000 of these having no plan in place to repay the capital […]

Shawbrook offers exit plan from IVAs

Shawbrook Bank is launching a secured loan aimed at helping borrowers escape individual voluntary arrangement contracts. Rates on the product start from 11.9 per cent up to 80 per cent LTV and it will be made available through the Select Partnership. An IVA contract represents an alternative to declaring bankruptcy for borrowers in financial hardship. […]


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