Kent Reliance has launched a new service aiming to simplify the mortgage application process for brokers.
The first part of the new three-part initiative from the lender, part of OneSavings Bank, is a ‘buddy system’ with each senior business development manager assigned a buddy on the broker liaison team.
The second element is live web chat on the lender’s intermediary site, which is intended to offer quick replies from the broker liaison team to criteria related questions.
Portfolio submission support is the final aspect; the lender claims that the broker liaison team will now be able to enter a client’s details directly into the KRFI’s portfolio.
OneSavings Bank head of sales Simon Cockerill says: “Over the last few months we’ve been working on a number of initiatives to help brokers with their heavy workloads and these service enhancements form a key part of these improvements.”