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80% of brokers want ability to send documents via their smartphone

Eight in 10 brokers believe being able to send information to lenders using their smartphones would improve the mortgage process.

In a survey of 251 brokers and IFAs by mortgage best practice site, Mortgage Brain and software firm iState Systems, 80 per cent of brokers want the ability to photograph documents such as P60s, bank statements or wage slips and send them to a lender using their smartphone.

While the technology is available, 51 per cent of advisers said it was not available with any of the lenders they use regularly while 39 per cent said fewer than a quarter of the lenders they used would let them submit documents using their phone.

IState Systems managing director Chris Little says: “At the same time that many lenders are struggling with service standards and high volumes it makes perfect sense to utilise available technology to reduce the pressure on staff and improve the experience for both brokers and customers.” 

He adds: “This survey has identified that many brokers already see the use of smartphones as the way forward for the mortgage industry.  The use of smartphones is now ubiquitous and how quickly lenders adopt this technology is likely to play a part in shaping the future of the mortgage market.”

Paragon Mortgages director of underwriting Paul Clampin says: “In the last quarter 85 per cent of all applications to Paragon have been submitted to us online, which shows the way intermediaries are doing business is changing.

“Submitting applications via the Mortgage Trust and Paragon Mortgages websites is quick and easy, and I expect we will see more business coming through in this way.”



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  • Tom Webster 19th September 2014 at 11:33 am

    Surly with the vast resources of the banks they would all have apps by now with case tracking… and have the ability to take a photo and upload via the app, then they would control their own security rather than relying on emails.

    Its 2014! We put a man on the moon in the 60s! haha! The mortgage market has been stale on technological advancements for years and years.

  • We're all doomed!!!!! 18th September 2014 at 5:03 pm

    Most Pension and Investment Companies will now accept scanned documents with a digital certification – it’s about time Lenders did the same.

  • Chris Hulme 18th September 2014 at 1:35 pm

    John Lacy is correct in there being a question over security but this should be overcome quite comfortably with lender upload systems. We aim to scan on rather than photocopy documents from clients to reduce our paper files The issue is certification and we should at least be able to email or upload documents from our offices without having to print them, stamp every page with certification and scan them in again to upload thus losing clarity and resolution resulting in the request from lenders send them by post….
    We need to be able to certify in the covering email/ upload that “all documents attached” are true copies etc.
    Let’s get into the real (modern) world sooner rather than later!!

  • John Lacy 18th September 2014 at 12:18 pm

    I think that the reduced security of using a smart ‘phone to send confidential documents is at the heart of this. I agree that lenders need to get their act together (Dear God we’re still having to fax Halifax!!!) but it should not be at the risk to the security of data.