In a note to members this morning PTFS said the decision was “mutual” and his position will not be replaced.
White had been at PTFS for almost two and a half years. He joined the network in May 2011 from financial services software firm Avelo, where he was head of strategic relationships.
Mortgage Strategy put it to PTFS that White had left two weeks ago, but it is thought the decision had not been finalised.
In the note to members, chief executive Max Wright said: ”I would like to thank Jonathan for the invaluable role he has played in the last couple of years helping to drive cultural change and strengthen our business relationships with providers and lenders.
”He leaves a lot of friends with in the network who I’m sure will join my colleagues and I in wishing him well for the future.”
White says: “Personal Touch is a fantastic business. It is way ahead of the sector in its vision and put the customer at the forefront of its vision.
“It has always been my intention to leave in the autumn and I have left a fantastic team behind who will continue to do a great job.”
A new position of head of member services and operations has been created, with Dave Edwards taking on the role and leaving his current post as propositions manager.
Edwards has been at Personal Touch for ten months having previously worked as programme manager for independent financial advisers Park Row Associates.