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Woodall says banks’ complaint-handling process is not working

The Financial Conduct Authority plans to carry out a review of complaint handling in banks and building societies, placing greater onus on the role of senior management. In a speech at a Building Societies Association event last week, FCA director of mortgages and consumer lending Linda Woodall said the regulator will undertake a review of […]


Brokers backing appeal for ‘fair recompense’ on fees

Brokers and large distributors have united behind Countrywide financial services director Nigel Stockton’s call for lenders to increase procuration fees. Last week Mortgage Strategy revealed Lloyds Banking Group has decided to follow in Santander’s footsteps by linking proc fees to the quality of business submitted from the start of next year. Last week, as the […]


Lenders step up to the plate

High-street lenders are still hungry for mortgage business and the recent increase in swap rates and recent downgrades don’t seem to have put them off. There are now at least 23 mortgage lenders offering new customers sub 2 per cent mortgage rates and lots of them have arrangement fees well below £2,000.  The banks and […]


3mc has received more enquiries by September than all of 2012

Mortgage club and packager 3mc says it has already received £1bn of mortgage enquiries during 2013, compared to £989m during the whole of 2012. 3mc director Doug Hall attributes the increase in enquiries to the improving housing market. He says: “2013 has been an excellent year for 3mc. Not only has our new business pipeline […]


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