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Yorkshire BS to recruit 50 case managers for intermediary arm

Yorkshire Building Society is to recruit 50 new case managers for its intermediary lending arm Accord Mortgages.

The positions are based within Accord’s customers service centre in Bradford.

Successful applicants will join a case manager development programme.

YBS sales and marketing director Ian Bullock says: “Taking on additional staff shows how committed we are to continually improving the levels of service we offer.

“We provide full training and all the recruits will work with our existing team of experienced managers to make sure the mortgage application process runs efficiently.”

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  • Chris Gardner 13th September 2012 at 3:38 pm

    john | 12 Sep 2012 3:14 pm

    What drivel you write! Chris is right – you will probably find that they have had some fake council tax bills submitted and have knee-jerked into disallowing them – council tax bills are solid POR in my opinion – you would NOT register for council tax at an address if you were not liable for it. That cannot be said of a lot of docs that are acceptable, but lenders accept.

    As for compliant mortgage book, you dont knwo what your talking about. You have made a nonsense statement.

  • john 12th September 2012 at 3:14 pm

    @ Chris Hulme to be fair – they are not on the list of acceptable items so someone somewhere in the organisation as deemed it not to be acceptable.

    If they continue to accept out-side criteria documents then it will inevitably result in a lesser compliant mortgage book, which is not something that they want.

  • Chris Hulme 10th September 2012 at 7:59 pm

    Its not more staff they need, its a real world lending policy. Fancy not taking a Council Tax bill as Proof of Res? or a TV Licence?
    Fed up of the number of times I’ve heard “Sorry mate, its policy”…..

  • Liam Tresilian 10th September 2012 at 2:59 pm

    So the additional staffing will change their service from “unbelievably poor” to “terrible”! I have never had such bad service from a lender. I have sent a variety of cases to them, they have all been packaged correctly and some were very low ltv cases.

  • Liam Tresilian 10th September 2012 at 2:59 pm

    So the additional staffing will change their service from “unbelievably poor” to “terrible”! I have never had such bad service from a lender. I have sent a variety of cases to them, they have all been packaged correctly and some were very low ltv cases.