Andrews joins HML after 10 years with Royal Bank of Scotland in its insurance division where he held a number of senior operations roles with Direct Line Group, and in credit cards and lending with RBS European Consumer Finance.
His 25 year financial services career has also seen him work for Natwest, Capital One and Lombard North Central.
Gordon Soutar was the last COO at HML, but he left in 2011 and the decision was made at the time not to replace him, with the remaining executives in HML’s management team expanding their responsibilities.
In addition to the recreation of the COO role, HML has further expanded its executive team with the promotion of its IT director Kim Brien to the position of chief information officer.
Brien has been with the outsourcer for seven years and has overseen significant investment in HML’s servicing platform, HML iCONNECT.
HML’s chief executive Andrew Jones says: “Andrews’ extensive experience of operations in a blue chip organisation will add further depth and expertise to what is already a very credible executive team.”