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Barclays restructures intermediary division

Barclays has restructured its intermediary department to improve its service to intermediaries.

The lender has replaced its key account managers, who were responsible for writing business and fostering brokers relationships, with two new national relationship managers, which will be solely responsible for developing relationships and providing marketing help. The national relationship managers will report to Sarah Green, who will become head of national relationships.

Six people will lose their jobs as a result of the restructure.

Barclays will continue to have intermediary relationship managers covering different geographical areas, and these will be supported by a new eight-strong team of telephone relationship managers, who will develop and manage intermediary relationships over the phone.

The lender will also appoint a person to work with all key distributors.

A spokeswoman says: “We have reviewed our distribution strategy to ensure we continue to improve our service to intermediaries. We must ensure we continue to adapt to the changing needs of the intermediary mortgage market and that they have the right contacts in the right place at the right time.

“This is part of Barclays ongoing approach to making improvements to service, systems and processes, enhancing the end-to-end process for brokers and their clients.”


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  • annoymous 29th September 2012 at 9:36 am

    I sent an application in at the beginning of July, as of the 28th of september i am still waiting for my offer!!!!!!!i had an underwriter ask me to provide a utility bill from an address they lived at 3 years ago!!!????oh pleeeeaaase help me!!!!

  • The Cynical Broker 28th September 2012 at 12:04 pm

    One wonders if Barclay’s has ever heard of the phrase “Out of sight, out of mind!” A reduced presence will untimately lead to reduced business levels !

  • Fran 27th September 2012 at 6:04 pm

    How can reducing the relationship team to cut cost be good for anyone apart from shareholders and net profit?

  • GARY 27th September 2012 at 4:35 pm

    If they want to improve service, close Mumbai and transfer it back to the UK.