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NatWest apologises for disruption to broker system

NatWest Intermediary Solutions has apologised for disruptions to their online broker systems in the last couple of days.

Some mortgage brokers were unable to complete their applications yesterday and the system was running slowly but problems have now been resolved.

A spokesperson for NatWest Intermediary Solutions says: “We have encountered an issue with our web site over the last 24 hours that resulted in a slowing down of the system and some brokers being unable to complete their applications online.

“Firstly I would like to apologise for the inconvenience that this will have caused and thank them for their patience. I am happy to report that we have fixed the issue and the web site has been operating normally from yesterday afternoon.

“We kept brokers fully informed of the situation with messaging on our site and on our phone lines. We have experienced an increase in inbound calls as a result but have been able to fulfil the vast majority of these calls.”

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Comments
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  • Matt Sutton 18th November 2010 at 1:56 pm

    Still incredibly slow and keeps timing out in between pages. Dire. Come on Natwest!

  • GARY 18th November 2010 at 1:19 pm

    If ‘WE HAVE FIXED THE ISSUE’ means it’s still knackered, then they’re correct.

    After attempting to submit an application online since 9am this mornining, I now will look at another lender.