A technical issue with the Mortgage Brain’s Internet service provider has left many brokers unable to use the sourcing software today.
The mortgage-sourcing service provider says it is currently working with its ISP to fix the issue.
Currently brokers can access the product list as per the 3pm update yesterday, with any changes made since that time not yet reflected on the Mortgage Brain.
One broker contacted Mortgage Strategy to say: ”The Mortgage Brain servers have been down all day, which means none of us can accurately source mortgages today. “The Key” back office system is also affected which means we cannot do any work – we have had to close our office.”
Mortgage Brain chief executive Mark Lofthouse says: “We have had some issues with our service provider, which has been causing some problems for brokers that we are looking into urgently.
“All the information on the database is still valid from yesterday, but we are looking to fix the issue as soon as possible so that brokers can once again receive the updated list of products.”