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Mortgage Brain blames product update failure on technical difficulties

A technical issue with the Mortgage Brain’s Internet service provider has left many brokers unable to use the sourcing software today.

The mortgage-sourcing service provider says it is currently working with its ISP to fix the issue.

Currently brokers can access the product list as per the 3pm update yesterday, with any changes made since that time not yet reflected on the Mortgage Brain.

One broker contacted Mortgage Strategy to say: ”The Mortgage Brain servers have been down all day, which means none of us can accurately source mortgages today. “The Key” back office system is also affected which means we cannot do any work – we have had to close our office.”

Mortgage Brain chief executive Mark Lofthouse says: “We have had some issues with our service provider, which has been causing some problems for brokers that we are looking into urgently.

“All the information on the database is still valid from yesterday, but we are looking to fix the issue as soon as possible so that brokers can once again receive the updated list of products.”

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  • We're all doomed!!!!! 19th May 2014 at 1:05 pm

    It makes no difference Derek!

    The article states that “Currently brokers can access the product list as per the 3pm update yesterday, with any changes made since that time not yet reflected on the Mortgage Brain”

    How would PC based software be any different? – you would have access to the same deals as the cloud based system described. The advantage of a cloud based system is that (usually) you will have access to updated deals (which you would not have on a PC based system – unless you have updated it. And how do you do this? – Oh Yes, via the Internet!!)

  • Derek Frost 16th May 2014 at 3:44 pm

    Ah hah, the ‘Cloud’ strikes again. PC based software will always be best if you’re going to stay alive when servers go down!