HSBC will now allow all solicitors accredited with the Law Society’s Conveyancing Quality Scheme home-buying quality mark, around 1,400 firms, to act for HSBC as well as its mortgage customers.
Previously only firms on HSBC’s managed panel of conveyancers, around 43, were able to act for both the borrower and the lender, with all other firms able to act for the borrower only.
The new arrangement will be introduced in August 2012.
All CQS-accredited sole practitioners will be able to handle all cases with mortgage values up to £150,000.
The Law Society has invited HSBC to assist it in further developing the CQS assessment scheme so that it becomes the automatic requirement for a firm to join a mortgage lenders conveyancing panel.
HSBC has suggested the Law Society consider inviting other mortgage lenders to assist it with this.
Martijn van der Heijden, head of lending at HSBC, says: “We introduced our panel in January to provide additional protection for both our customers and the bank.
“We listened to feedback from customers and solicitors, and through working with the Law Society can now agree to more solicitors acting for us while also managing our risks and maintaining the unique benefits of using one of our panel solicitors.”
Desmond Hudson, chief executive of the Law Society, says: “With this move HSBC is demonstrating its commitment to putting customers first as well as its confidence in the CQS scheme.
“The bank has been constructive in working with the Law Society, in designing this solution. As well as giving its customers a much wider choice of solicitor that can also act for HSBC, it has aligned itself further with the CQS and the high standards the scheme represents.
“The Law Society and its members have campaigned for this change in the interests of solicitors’ home-buying clients since HSBC introduced its original panel. HSBC’s willingness to engage with us has helped secure a good outcome for their mortgage customers, our CQS members and the house buying public.”
Under the new system, HSBC mortgage customers will have three options when appointing a solicitor or conveyancer.
Option one – the managed panel – will be using one of the current managed panel firms, conveyancers who can act for the bank and the borrower and who have signed up to offering fixed fees and other guarantees including no sale, no fee.
Option two – will be to use CQS members who are not on the managed panel. CQS members will not be obligated to commit to the fees set by the bank, or purchase a technology link to the bank’s panel manager
Option three – The third option remains available for borrowers who wish to choose another firm of solicitors or conveyancers not in the two options above. In this instance, as was previously the case, the borrower will pay £160+VAT for a panel firm to complete the legal work required by HSBC.