MS TV: Abbey rules out ditching brokers

Adrian Whittaker, key accounts director at Abbey for Intermediaries, has put paid to rumours that the lender will phase out its distribution through brokers in favour of going direct-only.

In an interview with Mortgage Strategy TV Whittaker tackles concerns that with a growing mortgage market share and a branch network boosted by parent company Santander’s acquisitions of Alliance & Leicester and Bradford & Bingley, Abbey for Intermediaries would be no more.

He also addresses broker criticism that requests for information from the lender are inconsistent, and talks about what Abbey is doing in practical terms to improve service levels.