View more on these topics

Coventry Building Society introduces vScreen to broker operations

Coventry Building Society has confirmed it will introduce Vizolution’s screen sharing technology vScreen to the operations of its intermediary team.

The UK’s third largest building society says the results of a pilot scheme using vScreen were extremely positive and the screen sharing technology will now be implemented to improve intermediary communication

Coventry Building Society head of intermediaries Kevin Purvey says: “vScreen helps our telephone business development managers to explain complex issues, such as underwriting criteria and required documentation. The use of graphics and other presentation materials made the conversation between our business development managers and intermediaries more engaging and achieved better results.

Vizolution was launched by former Trigold chief executive Bill Safran in January. VScreen is the first product launched by the firm.

Vizolution chief executive Bill Safran says: “Using visuals provided a much better experience for the intermediary and was a positive way for Coventry to differentiate itself from other providers. In these days of increased competition, it is important for forward thinking businesses such as Coventry to focus on the needs of their customers and to provide them with the best service possible.


Govt unveils kitemarked simple products

The Treasury has unveiled plans to kitemark simple savings and insurance products, including the development of simple income replacement product.

MS Leader: A happy change of attitude

With the news that the UK’s two biggest buy-to-let lenders, BM Solutions and Nationwide/The Mortgage Works, have ditched restrictions on providing buy-to-let mortgages to landlords with tenants on housing benefits, it begs the question whether we could be on the verge of a trend. With Coventry BS also reviewing its policy towards this sector of […]

Montlake Andrew MS blog 150


As the 2013 Budget approaches, it seems that Mervyn King’s relationship with Chancellor George Osborne is frostier than a snowman


News and expert analysis straight to your inbox

Sign up