Brokers will be able to securely attach documents straight to the case they apply to as part of an update to its mortgage application tracking system
The new system will also see Accord remind brokers about outstanding paperwork to help keep the broker informed and to speed up case processing.
It will also have provide a Q&A for valuations that come in lower than expected and what options are available to clients.
Accord also pledges send only one email every morning summarising all business with Accord, instead of one per case.
The lender will also now advise solicitors about the stages that require their input.
Charles Canning, managing director at Accord, says the changes are just one of a number they will be making to its broker offering this year.
He says: “We envisage its roll-out will speed up and simplify the application process. Brokers will also receive a streamlined daily email update containing information on the progress of all active cases.”