HML has launched a white-labelled online self-service platform for lenders.
The service is intended to be used by borrowers of HML’s clients, who will be able to use it to view their mortgage account details such as balance and last payments, download commonly-used forms, view FAQs and contact HML using secure messaging.
The platform will be upgraded through 2011 to include an online payment facility.
Neil Warman, chief commercial and finance officer at HML, says: “We developed the product because we understand that our clients’ customers want to access their mortgage account in a number of ways and an online service is a convenience that many now consider mandatory.
“However, we would not expect our clients’ customers to have to visit their lender’s website and then be redirected to our website to do this, as consumers don’t know HML administers their mortgage.”
He adds that the service gives HML’s clients a branded website that improves the service experience customers receive.
Amber Homeloans will be the first of HML’s clients to use the new software.
Paul Fenn, managing director at Amber Homeloans, says he is delighted to be offering his customers use of the service, as online banking has been available for many years and it is logical for the mortgage industry to follow suit.
He says: “HML’s white-labelled service will be easy for us to integrate and will enhance our customers’ experience. This consideration was vital to us taking on the service.”
HML partnered with Intelligent Environments to produce the product.