It has made a series of promises to brokers as part of its commitment.
- It promises to listen and respond to feedback from intermediaries
- It promises to put the needs of intermediaries at the heart of the decisions it makes as a business
- It promises not to favour direct business over the intermediary channel
- It promises to give intermediaries access to all rates offered to direct customers
Jayne-Anne Gadhia, chief executive officer of Virgin Money, says: “The relationships we have with our intermediary partners remain at the heart of our business, and we felt it was right to demonstrate this by publishing our commitment to working with intermediaries.
“By combining Northern Rock’s expertise and experience in the intermediary market with the Virgin brand and our track-record of innovation and service, we will build even stronger partnerships with intermediaries going forward.”