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NatWest to slash BDM team by half

NatWest Intermediary Solutions, the intermediary arm of the Royal Bank of Scotland, is cutting its field based BDM team from 40 to 19.

It is also reducing its sales managers from four to two and cutting another six roles within its administration/business support team.

Its phone-based BDM team remains unaffected at 11.

Staff at the lender are currently in consultation and it hopes the process will be completed by the end of March.

A spokesman for NatWest, says it is looking to redeploy a number of BDMs within RBS, but exact numbers will not be known until the consultation process comes to a close.

A spokesman for NatWest, says the move is part of an ongoing UK-wide review of the RBS Group’s retail operations.

He says: “To reflect the current mortgage market conditions and to continue to operate an efficient and sustainable business, there will be a reduction of roles in its field sales team, sales management and business support teams.

“The majority of roles are not subject to any change. We are working through a process with those members of staff affected by this decision. We will do all we can to support our people and to keep compulsory redundancies to an absolute minimum.”

In December the lender launched a new website for brokers, with the aim of making it easier for them to do business with it.

The spokesman adds: “NatWest will continue to be a strategic mortgage channel for the RBS Group and we are committed to offering intermediaries a great range of mortgages that is supported by excellent service.”

Yesterday RBS announced that it was to cut some 3,500 jobs as part of a shake up of its investment banking division.


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  • Don MacLEAN 12th March 2012 at 11:06 am

    This is a shame, Natalie Starr has been the sole reason I have used Nat West, the support from their office based team is not as good. Lenders should never forget that with a BDM, out of sight is out of mind

  • Phil Shelford 20th January 2012 at 10:08 am

    it’s nice to see everyone supporting their individual BDM. worrying for those not mentioned here. Although to be honest based on how many decent BDM’s have lost their jobs and the quality of some of those left it’;s clear the lenders dont care what we think.

  • Alistair 18th January 2012 at 9:24 am

    Having read the comments above, its obvious that the BDM’s are really popular and do a good job. Lisa Scrivens (my BDM) is a star and i go to her when i require clarification on something. When the livetalk came in I suspected this was going to happen. Its all about cutting costs . What the hell is going to happen when the industry gets back on its feet? I suspect we (the brokers) are going to have to struggle through without adequate support until they re-employ staff again. I say get rid of a few big money earners and use their bonuses and salary to keep this vital department at full strength.

  • John Carter 16th January 2012 at 1:12 pm

    Really hope that Paula Dillon is safe. Paula used to be our BDM before some genius at NatWest played at restructuring areas, and to say the very least Paula was an absolute star. In fact she was the main reason that we used NatWest. A BDM who knew the product, understood the way that her underwriters thought and would always go the extra mile to help her brokers.

  • Nick 14th January 2012 at 9:11 am

    I agree with all the comments that cite this as a mistake, that is if Natwest want to remain active in the Broker market. I speak to the BDMs now who say they are ‘stretched’. Not sure what it will be like for the those that are left once the changes have gone through.

  • Dee Safer 13th January 2012 at 3:24 pm

    What terrible news. I really hope my BDM Hayley Merrick will not be affected by this as her excellent support is the major reason I use Natwest. Using live talk will not be anywhere near a suitable replacement. She will be a major loss. Very disappointed.

  • James Lindon-Travers 13th January 2012 at 1:40 pm

    This is a dreadful situation all round. Graeme Felstead was brought in to migrate four lending brands into one which he did very well. The service has improved dramatically and we have some great people looking after my business. Our BDM, Anthea McGlade ranks amongst one of the best – I am sure she will survive but will now have to go through the angst of reapplying for her job. Our telephone based Case Manager, Mark Hammond is one of the best in the mortgage industry and he is now seen as surplus to requirement. Nat West is one of our biggest lenders and just as when everything was going so well this happens. In addition to this our Commercial BDM, one of the best credit managers in the business, is also being made redundant.

    To make matters worse, my sources in Private Banking tell me that Nat West are planning a big recruitment drive for branch based Mortgage Advisers!

    A kick in the teeth all round for intermediaries – a very sad day!

  • Aaron Griggs 13th January 2012 at 1:04 pm

    I hope Paula Dillon is safe ?

    Great BDM, Never had a problem with her or an issue that she didn’t resolve.

  • Caroline 13th January 2012 at 12:52 pm

    As has already been said this is a major mistake if NatWest really are interested in increasing business. Their BDMs are key and they have some excellent ones, Jo-Anne Pitt who is mine is the reason that they get as much business as they do from me. I have tried live talk and found it to be useless – like reading a manual which any of us can do. Incidentally I used to work with all of these guys so I know what a great team they are. Such a shame. I wish them all the best of luck.

  • GARY 13th January 2012 at 12:17 pm

    Coming from a bank background I’m glad I never paid into the UNION.. I thought it was a waste of money then, and I’ve been proved correct now.

    Ten of thousands of low paid bank staff have been given the boot & the unions do NOTHING….Disgusting, they should all cancel their subscriptions & the Unions should be ashamed of themselves.

  • Bobby 13th January 2012 at 12:08 pm

    Sarah Hollywood is a very good bmd. I hope she is not one of the casualties.

  • Tom Cleary 13th January 2012 at 11:49 am

    Our NatWest BDM and her management team behind her are very good. I am very surprised and saddened to hear this news. Best wishes to all those affected…

  • John Sharp 13th January 2012 at 11:46 am

    Who will notice ?
    The Bank already think it is beneath them to talk to Brokers on the phone .
    Sooner whole lot is split up and sold off the better .
    I have not seen a NatWest BDM for years

  • Arron Bardoe 13th January 2012 at 11:46 am

    As has been said, this will be a shame. LiveTalk is great for quick answers, but more and more cases are not straightforward despite being “prime”. BDMs are great in identifying if cases fit and sorting out problems.

    I agree they must be seeking less lending as they made the BDMs more remote by pushing ALL enquiries through LiveTalk, so we have submitted less business and now they are saying the business levels do not justify the number they have.

    Get them back on the road and they will see business rise again.

  • Roger Travis 13th January 2012 at 11:38 am

    absolute shame! a lot easier to get hold of my phone BDM than other road based BDM’s. Knowledge is superb, and he takes ownership of problems and gets them sorted. A step backwards. Good luck to both Ed and Erin.

  • Tim Lynch 13th January 2012 at 11:19 am

    Can’t believe they are doing this – one of the main reasons I use them is because they have a great BDM!

    If I no longer have a BDM and am forced to accept the livetalk decision then it will only result in NatWest getting less business, because the operators on livetalk do not have the same criteria knowledge as the BDM.

    Makes you wonder whether NatWest actually want less business !?

  • kevin fowler 13th January 2012 at 11:18 am

    we won’t notice the difference

  • Phil 13th January 2012 at 11:17 am

    Thanks for all your union contributions, they paid for some nice xmas parties last year.
    seriosly though, not surprised as not enough business to support such a big team anyone.