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MS Poll: Which lender offers the best service?

With Abbey for Intermediaries recently revealing that it has seen a 50% increase in satisfaction levels among brokers, Mortgage Strategy wants to know who you think offers the best service.

So who would you rank as providing the top service out of the biggest five lenders?

1) Lloyds Banking Group

2) Abbey for Intermediaries

3) Nationwide Building Society

4) Barclays/Woolwich

5) NatWest Intermediary Solutions

Have your say in this week’s straw poll.


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  • Mike The Mortgage Man 8th February 2011 at 7:51 pm

    I note the poll asks which bank offers the best service rather than which banks provide a good service.
    Banks haven’t provided a “professional” service for over 30 years and should be treated as skeptically as any double glazing sales person

  • Sesame Network AR 8th February 2011 at 5:29 pm

    For me it would be ABBEY…so ok 12 months ago i would not have said that but the support i get from my BDM and even their key account manager is excellent. not all of my cases fit , but lets face it things have changed so whilst it hurts the bottom line their products,support teams and clear policy is all that i need to recommend them. I even get an update as soon a case offers and when cases fast track it can be as quick as a few days.
    I get the feeling there are a lot of brokers that voted with their feet and i think are now missing out. Its clear the new MD has made his mark !

  • Des Platt 8th February 2011 at 5:10 pm

    I agree with Ballbag. Abbey are terrified of the self employed, in particular. It will be a long time before I put a case with them that cannot be underwritten by a robot.Give me Coventry, Leeds, Skipton, Principality before any of these.

  • Ballbag 8th February 2011 at 2:49 pm

    You might be ok with Abbey if you have a sparkling clear case that will run straight through their computer system. The problems start if you need to speak to someone, then you start to overdose on Prozac.

    Give me Nationwide anyday.

  • Tony Phillips 8th February 2011 at 2:43 pm

    Can’t see passed Halifax to be honest. Scotland and North East team always on the ball, helpful and application process is straight forward and simple. Unfortunatley that can’t be said for all of LLoyds banking group!

  • Dave Kittingsley 8th February 2011 at 2:25 pm

    It’s a shame you only included this five – I use a much wider range of lenders than this!

    Can I have ‘None of the Above’ as my entry, please?

  • T Allsop 8th February 2011 at 1:59 pm

    3) Nationwide Building Society

  • Mark Glithero 8th February 2011 at 1:34 pm

    In my opinion Nationwide have the best online submission proposition. Documents can be scanned into their system & added to the case record, which reduces postal delays. Providing you can meet all their requirements, you’ll usually receive an offer in 3 – 5 days. They also have an excellent BDM who can add value to the process if required.
    Abbey for Intermediaries are my second favourite but they continue to request additional information “On the drip” which can be irritating for both the broker & client.
    These surveys can be misleading as the lender will often only ask for feedback on cases that they know have progressed to offer without any challenges. Hence the broker is likely to score them highly!

  • John Baker 8th February 2011 at 12:55 pm

    I keyed an Abbey application today at 11.08; approved by underwriter 12.34; passed for valuation 12.35. What a difference from 12-18 months ago… were sat on the phone that long, on hold to speak to Glasgow