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Clydesdale Bank’s mortgage complaints increase sixfold

The number of mortgage-related complaints at Clydesdale Bank between July 1 and December 31 2010 was more than six times higher than the previous six months, Financial Ombudsman Service data shows.

Clydesdale’s complaints rocketed from 66 from January 1 to June 30 2010 to 410 in the latter half of the year.

Overall the bank received 2901 customers unhappy with its service.

The increase is related to the mortgage underpayment error the bank made last year that affected 18,000 borrowers.

Santander UK topped the list of mortgage complaints with 475 in six months, up from 434 previously, with 6759 complaints overall against the Spanish bank.

Behind Santander there was Bank of Scotland with 435 unhappy customers, out of 6743 for all areas of banking, compared to 500 in the first half of 2010.

Barclays Bank’s complaints dropped considerably from 473 to 368 out of 6535 complaints in total.

Meanwhile HSBC received just 86 mortgage-related complaints out of 6736 overall, reflecting a drop from 97.

Nationwide Building Society had 185 complaints, Cheltenham & Gloucester had 175 and Northern Rock Asset Management had 162


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Confusing wording regarding Hali-fax’s SVR in up to 300,000 mortgage contracts could cost it £500m in customer redress. Lloyds Banking Group revealed last week that it has agreed a deal with the Financial Services Auth-ority to compensate up to 300,000 customers who took out a mortgage between September 20 2004 and September 16 2007 and […]


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  • jason hughes 25th March 2011 at 7:16 am

    We made a mortgage application with Clydesdale Bank via a well know broker 2 months ago and we have still not received the money. This is despite having completed all the correct criteria. Our brokers have taken the case to the highest management levels and every day for the last 2 weeks they are told that the offer would be confirmed later that day. They now fail to return calls. We have had to go through with the sale of our house and are now homeless with a 5 year old child. This has been a living hell and all through gross incompetence on the part of Clydesdale. I strongly recommend that if you value your sanity and home that you avoid this mickey mouse outfit at all cost. be warned.