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RBS IP rebrand will force existing borrowers to go direct

The rebrand of Royal Bank of Scotland Intermediary Partners to NatWest Intermediary Solutions means that existing customers will have to contact RBS direct in order to port their current rate.

RBS announced its move to rebrand RBS IP to NatWest Intermediary Solutions last month.

It meant that subsidiary broker brands RBS, First Active, and the One Account stopped operating as of the end of January.

Previously each brand represented a certain type of mortgage: RBS was for purchases and home movers, First Active handled remortgage business, the One Account dealt with current account mortgages, and NatWest predominantly managed buy-to-let cases, though some mortgages were distributed through Countrywide under the NatWest brand.

It has now emerged that the rebrand will have a knock-on effect.

With effect from February 12 existing customers with RBS, First Active, and the One Account still within the deal period who want to port their mortgage will have to go to RBS direct.

For example, this means that borrowers who took out a two-year fixed rate deal with First Active a year ago and now want to move house will have to go direct to keep their existing deal.

Brokers wanting to submit pipeline house move applications for the affected brands will have to do so by February 12.

Borrowers who have already reverted to the SVR, or who are willing to pay early repayment charges, can still arrange to port their mortgage through brokers.

NatWest borrowers are unaffected by the changes.

As part of the rebrand the repeat proc fee paid to brokers on First Active remortgage cases without additional borrowing will come to an end on March 31.

A spokesman for NatWest Intermediary Solutions says that brokers were notified of the changes for existing customers on January 28.

He says that the rebrand will ultimately lead to a more streamlined application process and that it will make it easier for brokers to place new mortgage deals under the one NatWest brand.


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  • PETER CLOSE 13th September 2010 at 2:56 pm

    Recked Banking Sinking!

  • Mark Stroud 4th February 2010 at 11:08 am

    Don’t worry RBS will soon have another roadshow to tell us how we should diversify now they have ruined our main business and the usual fools will go along.

  • Mark Glithero 3rd February 2010 at 1:28 pm

    This is yet another disgraceful example of a lender moving the goalposts to shaft the intermediary.I hope that another lender will start to make 90% loans regularly available & then I’ll never have to deal with RBS again. Graham Felstead hang your head in shame!

  • matthew 3rd February 2010 at 10:32 am

    Same old same old.

    RBS / Natwest IP is no friend to brokers and can’t expect us to forget once times improve.

    Change your name to Natwest Intermediary Exterminators if you want to capture the true essence of your business proposition!

    Or better still, take a look at A&L and the fantastic products they are bringing to the market via intermediaries and hang your heads in shame!

  • JP 3rd February 2010 at 10:01 am


  • JP 3rd February 2010 at 10:01 am


  • James Rice 3rd February 2010 at 9:52 am

    This is becoming a recurrent theme with RBS. First Active bursts on to the scene, claiming to be the Holy Grail for brokers – takes our customers and shows us two fingers. Now we get this. It would be less obvious if they just phoned us and asked us for a copy of our database! Take your fist out RBS and let us get on with making a living!!!

  • Barry Newton 2nd February 2010 at 10:28 pm

    Bring back ‘Fred The Shred’ so he can carry on and bury the bank once and for all.

  • Iain McNicol 2nd February 2010 at 8:21 pm

    Intermediary solutions – the only solution is to stop using the brand and force them back into the market place as they will never get enough business direct as their direct sales force isn’t skilled enough to sell direct to consumers – Fact!

    Also as an ex-employee who worked in this divison i must add that the processing has been a nightmare under RBSIP i.e. the on-line system is a print a rekey effort, there is never a proper credit score done until underwriters look at the case and to contradict the previous comment they work off 2 seperate systems which has been a processing disatser.

    So in fareness to RBS brokers have had it good from them for the past 5 years as they got full proc fees for moving the smae business between brands or because the client needed to borrow an extra £10k.

    At the end of the day you all have the power – chose how you use it. Use Natwest or not? It’s not a difficult decision to make!

  • paul 2nd February 2010 at 7:49 pm

    Ban the BDM from coming ringing you or coming to see you. And all should stop using them as the brokers who use them are letting the rest of us down by only encouraging them. So shame on all who support them as you are stupid.

  • Matthew 2nd February 2010 at 4:07 pm

    RBS Intermediaries, NatWest Intermediary Partners, same old same old.

    Change your name to “Sod Off” if you want to capture the true essence of your disgraceful attitude towards us!

    Being a NatWest BDM must be the worst job in the world at present!

  • anon 2nd February 2010 at 3:49 pm

    I have already banned the bdm from even phoning me until dual pricing stops, also please can everyone remember that tcf does not apply to lenders only to brokers. FSA and Lenders are best friends.

  • Hacked Off 2nd February 2010 at 3:18 pm

    Perhaps now is the time to begin a Nationwide campaign to ban RBoS/ Nat West Business Managers from calling on all brokers. I have just spoken to mine as they have incorrect details of my company and during the conversation he explained about how the changes are going to effect our ability to earn fees.

    If they want all the mortgage business out there let them bear the cost of employing staff to deal with customers on the same basis as we do and perhaps they might develop a different attitude!

  • John Tidswell 2nd February 2010 at 2:56 pm

    The FSA are not interested in duel priceing they have made that clear. The only way we can combat this is to stear clear of RBS, Abbey/Santander and the other lenders who continue to duel price. The other thing we must now do is stop business account managers coming into our offices until they stop duel priceing.
    As brokers we must do everything we can collectively to make a stand.

  • John 2nd February 2010 at 2:47 pm

    What more do you expect from a Bank that has for a long time been in the Vanguard of the dual pricing fiasco.

    Making it easier for brokers to place business with NatWest brand?

    I have banned the RBS/NatWest call ’em what you will Business Development Manager from my offices…maybe others should do the same. If they want to sell direct to the public, lets force their hand!

  • Vinny Parker 2nd February 2010 at 2:37 pm

    Again, this is another lender saying “we are committed to our brokers, etc, etc” but what what they really mean is “we do not appreicate you in anyway shape or form. We understand that you provide us with the vast majority of our new business and have stuck by us during the recent difficult times, but we are going to s**t on you now from a great height!”

    Actions like this encourage us to use other lenders if there are similar deals available. It is also encouraging advisors that try to avoid charging fees (like me) to charge fees. It only takes a short time to damage a relationship, but a very long time to repair it. RBS seem to be doing their utmost to ruin the broker/lender relationship here and they will realise this when business levels fall off the edge of a cliff. Like with other lenders in the past, they will realise their mistake and come groveling back cap in hand. Who makes these decisions? Surely no one in their Sales & Marketing Department because this is no way to increase business levels.

    Surely this is an area the FSA should investigate as it doesn’t seem to meet the TCF regime if they are forced to go direct even if the customer does not want to, but I wouldn’t imagine this will not happen, as per usual.

  • L Svorc 2nd February 2010 at 2:35 pm

    Contempt contempt contempt!

  • George Williamson 2nd February 2010 at 2:26 pm

    I am an ex-RBS employee and my business partner is ex-NatWest. We know that RBS have one common mortgage platform that supports ALL RBS brands (RBS, NatWest, First Active, The ONE Account, Ulster Bank, Coutts, Adam & Co, Direct Line, RBS International) and so this is NOT an admin/system problem. This is a deliberate action to again cut out the broker from the RBS propsition. The RBS Direct option is via a telephone call and will NOT provide advice to customers. In essence, they are refusing to provide advice to customers, while not allowing this as an option via Brokers – so much for TCF.

  • Anon 2nd February 2010 at 2:21 pm

    Frankly this makes little difference as anyone tied to RBS Group would find that the product offering direct is substantially better than via the broker route anyway. RBS has been the worst duel pricing offender since this outrageous practice came into play – supporting the broker channel ? I don’t think so…..

  • Graham 2nd February 2010 at 2:17 pm

    Once again, brokers continue to be shafted by RBS and this latest move has put the plug in!

  • Tim Robinson 2nd February 2010 at 2:17 pm

    Another example of those banks that we, the brokers, have supported in the past turning their backs on us…. disgraceful behaviour….