Consumers blame poor communication for one in four failed transactions

Consumers blame poor communication for nearly one in four failed housing transactions, according to a recent survey commissioned by the Conveyancing Association.

Around 23 per cent of the 1,500 people surveyed blamed poor communication between lawyers, lenders and estate agents for failed housing transactions.

The survey also shows more than half of consumers who have either purchased or sold a house since 2008, felt the transaction took longer than they expected with 48 per cent also saying they experienced unforeseen delays.

The results show 47 per cent of respondents believed better communication between the various agents would have significantly speeded up the purchase or sale process.

With a view to tackling this issue, Conveyancing Association has collaborated with estate agents Connells, Move with Us, Countrywide and LSL Property Services to develop the CA Protocol – a single reference point for solicitors.

The Association believes the Protocol will help to reduce the time taken to complete house transactions and that it was enable conveyancers and solicitors to provide a better service to clients.

Council of Licensed Conveyancers chief executive Sheila Kumar says: “I congratulate the CA on developing this useful protocol aimed at improving service to clients. I hope we can see more cross-sector action like this in the future to improve the ways we work and to deliver better outcomes for consumers.”

Conveyancing Association chairman Eddie Goldsmith says: “Anyone who has purchased or sold a house knows what a stressful time this can be. The Conveyancing Association’s mission is to look for ways to make these transactions quicker and easier – ensuring our members’ customers are provided with the best service possible. The CA’s Protocol aims to do just that.

“We encourage members and non-members alike to refer to the Protocol in an industry-wide effort to streamline the conveyancing process.”



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