The Norwich-based team will be operational from 2 January and Nicola Brown, who has held a number of retail roles within Royal Bank of Scotland, will lead the team.
The five BDMs – Michelle Edgeley, Catherine Dair, Hayley Giles, Mike Bone and Chris Taylor – have all worked within mortgages at RBS for a number of years.
NatWest says it has decided to boost its 10-strong phone-based BDM team in anticipation of increasing business volumes in 2013. NatWest also has around 20 BDMs who are field-based.
Further recruitment is planned for early 2013 to boost numbers in its BDM, LiveTALK and broker administration.
NIS head of sales Mark Bullard says: “I am delighted to be able to scale up the day-to-day support that we offer our business partners. We have increased the volume of business we have been doing in the last six months and our appetite to lend will continue into 2013.
“We know that intermediaries value their BDM contacts and appreciate being able to deal with someone who is responsive to their needs. Our new BDMs will be on hand day-to-day to help brokers source the right mortgage deals for their clients, aid them with packaging, talk through things like criteria and sort out issues with applications.”