View more on these topics

NatWest Intermediary Solutions boosts BDM team by 20%

NatWest Intermediary Solutions has recruited five new phone-based business development managers as well as a new sales manager to lead the team, boosting its team of BDMs by 20 per cent.

The Norwich-based team will be operational from 2 January and Nicola Brown, who has held a number of retail roles within Royal Bank of Scotland, will lead the team.

The five BDMs – Michelle Edgeley, Catherine Dair, Hayley Giles, Mike Bone and Chris Taylor – have all worked within mortgages at RBS for a number of years.

NatWest says it has decided to boost its 10-strong phone-based BDM team in anticipation of increasing business volumes in 2013. NatWest also has around 20 BDMs who are field-based.

Further recruitment is planned for early 2013 to boost numbers in its BDM, LiveTALK and broker administration.

NIS head of sales Mark Bullard says: “I am delighted to be able to scale up the day-to-day support that we offer our business partners. We have increased the volume of business we have been doing in the last six months and our appetite to lend will continue into 2013.

“We know that intermediaries value their BDM contacts and appreciate being able to deal with someone who is responsive to their needs. Our new BDMs will be on hand day-to-day to help brokers source the right mortgage deals for their clients, aid them with packaging, talk through things like criteria and sort out issues with applications.”


David Finlay

Lessons learnt from direct access move

Back in January this year we opened the door to allow brokers direct access to named, dedicated underwriters for every residential mortgage application submitted. Generally speaking this was met with a positive response from the intermediary market. The main reasons for this decision were to help provide a consistent service whilst offering brokers a better […]


News and expert analysis straight to your inbox

Sign up
  • Post a comment
  • Fran 13th December 2012 at 5:13 pm

    The fact they sacked all the bdm’s on the phones in Norwich – seen their service scores fall off a cliff and now decided that was wrong is great news? They had 25 1 year ago and we are getting 5 back – work out the maths -80%! Not plus 20%…..

  • Big G 13th December 2012 at 3:27 pm

    Whilst good news for sure, supporting the Brokers. But as the 5 new BDMS have come from RBS does this mean RBS now have 5 fewer BDM’s !! so no real gain then !

  • John Lacy 13th December 2012 at 3:16 pm

    As commented above this is bound to help the NatWest service.
    The only question I have is why did they reduce the numbers in the first place only to have to do an U-turn so quickly and increase the numbers again?

  • Dazed & Confused 13th December 2012 at 11:37 am

    Well done NatWest! Good rates AND a step forward to help the brokers! It MUST be Christmas!!

  • Stuart Duncan 13th December 2012 at 10:27 am

    This is positive news and very welcome, both to brokers and, I suspect, to NWIS staff