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Conveyancing Association launches customer service commitments

The Conveyancing Association is launching six pledges aimed at going beyond existing regulations which it says its member have all agreed to uphold.

A survey by One Poll, commission by the CA, found that 90 per cent of participants were frustrated with the house-buying process, in terms of excess bureaucracy, lack of information, delays and costs.

The pledges are designed to improve on quality of service, client satisfaction, efficient processes, title and registration, combating fraud; and mutual support and trusted community.

The CA says these commitments mark the first time licensed conveyancers and solicitors have joined together to create and uphold a formal industry-led commitment to improving the house-buying process.

CA chairman Eddie Goldsmith says: “These Pledges go above and beyond the requirements of our members’ regulators and industry accreditation schemes such as the Conveyancing Quality Scheme (CQS). Importantly, they also bring licensed conveyancers who can’t use CQS into the fold, thereby bringing the whole industry of specialist conveyancers together in a groundbreaking initiative. What the Conveyancing Association adds is a culture of fairness that sets the tone for the service our members provide, whether they are dealing with a large mortgage lender, a family buying their first flat together, or a conveyancer elsewhere on the chain.

“Considerable consumer frustration during the house buying process often comes from lack of communication from conveyancers. Consumers often feel uninformed and, due to legal jargon, unclear on the legal process. These Pledges will ensure conveyancers communicate regularly and clearly with their clients.”

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  • Jo 13th December 2012 at 3:00 pm

    Anyone have any idea what the pledges are?!

  • Richard 13th December 2012 at 1:22 pm

    Fantastic news communicating the pledges.
    Now we just need to know what the pledges are as opposed to what they are designed to improve!