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Estate agency wins fees for property it did not sell

An estate agency won fees for a property it did not sell after a ruling in the Court of Appeal on Wednesday.

Nicholas Prestige Homes v Sally Neal emphasised that home owners must exercise caution when instructing more than one agent to market their property to avoid paying double fees.

The case also says paperwork should be carefully examined to avoid paying double fees and legal costs if a ’Sole Agency’ has been granted.

It involved an agent who proved themselves to have a “Sole Agency” at the time the homeowner sold her property through another firm.

The agent successfully obtained their fee by damages through proving that they would have earned a fee if they had sold the property even though they did not actually make the sale.

Trevor Kent, former president of the National  Association of Estate Agents, says: ” Sole Agency means  just what it says – a firm so instructed is due their fee even if another  firm sells  and claims a fee.

“Sellers should be very careful to consider  the terms of the contract with their existing agent when contemplating  ’widening the field’ to bring other firms on board.

“By all means use more than one agent to market a home – a  greater selection of buyers and an element of inter-agent competition can often speed a sale and sometimes even increase the sale price, but make sure  that no agent believes they are the ’sole agent’ when others are offering the  home too. The phrase to look out for is ’Multiple Agent’ to avoid falling into  the double fee trap”.

Nicholas Prestige Homes successfully sued Sally Neal for breech of contract of their sole agency greement and the three appeal judges awarded the agents £10,883 despite Sally Neal having already paid the other agents a similar amount for the sale.


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  • Ancient a mortgage broker in N3 3rd December 2010 at 3:21 pm

    ..another reason why we are closing our brokerage in 2011 – and I am emabrking on a career as an estate agent – the ultimate business model to be in.