View more on these topics

HSBC extends opening hours

HSBC is increasing the number of branches it opens on a Saturday by over 50% and increasing the number of branches that offer late night opening.

HSBC currently has around 330 branches which open on a Saturday, over the coming months this is set to increase to 500.

In addition, extended opening hours will see around 80 branches opening beyond the usual banking hours from Monday to Friday.  

Peter Keenan, head of network at HSBC, says: “Banking used to be something squeezed into the lunch break, along with the shopping.  Today, customer habits have changed, and shopping has become more of a recreational activity.  As a Bank, we are no longer competing for a share of our customer’s wallet, but rather for a share of their leisure time.  That’s why we need to be open not just when our customers are working, but when they have free time too.

“Customers value convenience and easy access and this announcement gives them exactly that.  The extended opening hours are key to ensuring that we continue to be the natural first choice for people when they are considering their financial requirements.”

Recommended

Authorities should investigate lenders’ dual pricing stance

I’d like to see the FSA target lenders that use dual pricing with rates and fees, and question their Treating Customers Fairly policies. It does not cost lenders such a huge difference in fees and rates to allow new borrowers to come to them via brokers. In fact, it was always stated that it cost […]

Newsletter

News and expert analysis straight to your inbox

Sign up