Northern Rock revamps website

Northern Rock has launched a new direct website which it says is designed to make it easier for customers to find a Northern Rock mortgage and learn more about the purchase process.

It offers a ’find a mortgage’ section contains information about Northern Rock’s products, as well as the ability to save an application and come back at a later date.

Anth Mooney, marketing director at Northern Rock says: “The new website is a fantastic tool we hope has enhanced and simplified the end-to-end house-buying process for customers.

“Research has shown that 84% of people looking for a mortgage in the next 12 months intend to use the internet for research. And 45% of those people also said they intended to apply for their mortgage online.

“We’ve listened to our customers to find out what they are looking for in their mortgage journey, whether it be browsing or buying, and have created a platform where people can search for mortgages based on their individual circumstances, as well as weigh-up their options with tools such as the budget planner and overpayment calculator.

“We feel the new design of our direct website has significantly improved the mortgage journey for our customers.”