View more on these topics to pass all phone leads to L&C

London & Country is to handle all telephone enquiries on behalf of following a new deal between the two firms.,’s broker arm which sells online advice queries to brokers, says it will be unaffected by the tie-up.

L&C has been taking surplus telephone calls on behalf of the comparison website since the end of last year when’s in-house advisers cannot cope with call volumes.

The comparison website has now decided to integrate its small team of advisers into the other parts of the business and transfer all telephone enquiries to L&C.

Dean Jones, head of, says: “The decision makes commercial sense for us. The adviser team will remain in place to deal with pipeline business over the next 30 days, and all lenders have been told.

“Nothing is changing with”

A spokesman for L&C says: “The main relationship we have is with, we are their advice partner. We will be gradually taking on all the enquiries from, but the split with the way it generates its leads still remains. We are not taking leads from”


Santander should scrutinise its own staff and practices

I am experiencing an appalling situation with a hypocritical approach to underwriting being displayed by Santander. I have clients who are purchasing a property that will become their home upon completion. The property is being let to tenants but will offer full vacant possession upon completion. As the property is tenanted the Santander underwriters have […]


News and expert analysis straight to your inbox

Sign up
  • Post a comment
  • peter sowerby 2nd May 2010 at 7:09 pm

    so the rest of the brokers will get the time wasters messing around on the internet. while L&C get those who’ve actually bothered to pick up the phone. Just shows why PAA leads are just that, i.e. leading you nowhere !!