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Movers and shakers

Founder Higginson leaves Intrinsic for unspecified venture

George Higginson, group marketing director at Intrinsic Financial Services is leaving the network.

Higginson was one of six founder directors of Intrinsic and was later appointed chairman of Mint Financial Services, the national IFA Network acquired by the Intrinsic Group in 2008.

Rumours are rife that Higginson is looking to team up with former Openwork chief executive Keith Carby in a new venture.
Carby recently joined Wilmslow Wealth and is listed on the Financial Services Authority register as a director of Paradigm Financial Advisers.

Houlbrook joins CoreLogic to build on fraud prevention work

CoreLogic Solutions has appointed Beverley Houlbrook as its expert fraud consultant.

Houlbrook has previously held senior positions with both HSBC and CallCredit, specialising in the detection and prevention of financial crime.
Formerly called UK Valuation, the firm changed its name to align with the international CoreLogic organisation.

James Neave, managing director at CoreLogic Solutions, says these are exciting times for the company: “We were the pioneers in building the UK’s first automated valuation model for residential properties back in 2002, and last year launched what we believe is the most sophisticated fraud detection software available to lenders, entitled FraudMark.

“Beverley has over two decades of experience in lending and fraud prevention, and her insight and practical experience will prove to be a fantastic asset to our organisation.”

Houlbrook has led a number of mortgage fraud workshops on behalf of the Council of Mortgage Lenders and believes she can help save lenders millions. She says: “[CoreLogic] already has market leading products to offer lenders.

“We believe we can help lenders save millions of pounds by reducing the number of fraudulent applications that slip through the net.”

Duncombe appointed head of sales for intermediaries at Abbey

Jeremy Duncombe has been appointed as head of sales at Abbey for Intermediaries, responsible for the field sales force across the UK.

Sue Carvell will become head of sales responsible for telephone sales in Glasgow and Manchester. She will also lead the service agenda working closely with colleagues in operations and risk.

Duncombe has previously worked for Platform, Morgan Stanley’s Advantage and St James Place Wealth Management. He started his role on August 2.

Ricky Okey left his position as managing director of Abbey for Intermediaries in March.

Alan Mathewson, managing director of intermediary distribution and Santander Private Banking (UK), says: “It is clear from spending time with our customers and key stakeholders that the number one priority is to improve our service levels.

“We have made good initial progress in identifying the key issues across sales, risk and operations and there is still more work to do to become the lender of choice for the intermediary market.

“Jeremy’s experience and knowledge of the intermediary market in both mortgages and wealth management, combined with the change of focus in Sue’s role towards service, will strengthen our ability to deliver the improvements we have identified.”

Ebbage appointed senior sales analyst at Aldermore

Aldermore Commercial Mortgages has appointed Kelly Ebbage to the role of sales support analyst, responsible for managing their panel of commercial mortgage brokers.

Her duties include analysing general sales trends and the performance of individual brokers, quickly rectifying and identifying issues and ensuring conversion rates are maximised.

Rob Lankey, head of lending for Aldermore Commercial Mortgages, says: “I’m delighted to welcome Kelly to the commercial mortgages team. We’re placing a lot of emphasis on the active management of our introducer relationships and Kelly will spearhead future developments in this area.

“One of the key management tools at Kelly’s disposal, for example, is a performance dashboard system which enables her to identify any relationship or performance issues so the broker relationship manager can address them quickly. We are currently developing this system so that we can share management information from the dashboard, including profitability data, with brokers in the future.”

Geale appointed sector leader for mortgages at FSA

The Financial Services Authority has appointed David Geale as sector leader for mortgages to replace Lesley Titcomb after her appointment as chief operating officer.

Geale is formerly the manager of the FSA’s retail intermediaries and mortgage sector team and will head up the Mortgage Market Review.
The MMR will be overseen by a team led by Shiela Nicoll, director of conducts policy.

Titcomb’s position is split into two with Linda Woodall, currently head of savings and investment department, to become acting director of the small firms division.

The moves come after Mark Norris, former COO of the FSA, decided to leave the organisation.

Norris says: “It has been an interesting and challenging time at the FSA. Since joining I have initiated and delivered major change within the operations business unit and developed and introduced a new operating model, and now is a good time to pursue other opportunities.”
Hector Sants, chief executive of the FSA, thanked Norris for his significant contribution to the organisation.

Green joins Woolwich as head of key accounts

Woolwich mortgages has appointed Sarah Green as the new head of key accounts.

Woolwich says the appointment emphasises its continued commitment to build meaningful relationships with networks and clubs, recognising their importance in mortgage distribution.

Green has experience in the mortgage business having worked in the Barclays mortgage propositions team for the last three years. Prior to joining Barclays, Green worked for Centrica for six years, working within both British Gas and the Automobile Association in positions ranging from acquisition manager to European P&L manager. Green will be responsible for supporting the director of intermediaries and managing the team of key account managers.


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Mikael Krohn

Make loans part of online process

Britain has warmly embraced online banking but is falling behind European counterparts on the more sophisticated web processes such as loan applications, says Mikael Krohn, vice president at EDB Business Partner


Employer iPMI responsibilities could continue to escalate, says Jelf

New laws in Dubai will put the burden of providing international private medical insurance (iPMI) firmly on the shoulders of the employer in order to maintain the country’s leading healthcare facilities. With 10,000 UK nationals having moved to the country since 2007 and only 16.5 per cent of the total 8.2 million people living there being Emiratis, Jelf Employee Benefits believes this move was inevitable and employer responsibilities could continue to escalate in future.


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