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Woolwich’s process to control funds leaves me frustrated

I’d like to congratulate Woolwich on its novel way of demonstrating how much it values advisers. And might I also take this opportunity to commend it on its prudent approach to controlling its money supply.

To submit a mortgage application I was recently told to phone up and reserve funds at 11am. From that time, it took 10 calls before I was connected, at which point I was placed in a queue. I then enjoyed a further 37 minutes listening to an automated recording. Of course, by the time I got to talk to someone the funds were long gone.

Is this really is the best way to control funding? It can’t be beyond the Woolwich’s expertise to do this on its adviser extranet instead of the method it is currently using. Would it care to comment?

David Carter

Chartered Financial Planner

Jigsaw Financial Solutions

By email

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