To submit a mortgage application I was recently told to phone up and reserve funds at 11am. From that time, it took 10 calls before I was connected, at which point I was placed in a queue. I then enjoyed a further 37 minutes listening to an automated recording. Of course, by the time I got to talk to someone the funds were long gone.
Is this really is the best way to control funding? It can’t be beyond the Woolwich’s expertise to do this on its adviser extranet instead of the method it is currently using. Would it care to comment?
Chartered Financial Planner
Jigsaw Financial Solutions