The Charlbury Group has appointed David Ford to the position of director with specific responsibility for developing its national network of field agents.
Ford has extensive experience of the mortgage market gained through an extensive career with Bank of Ireland and Bristol & West.
He has held a range of senior roles in sales and marketing functions in addition to specific responsibility for the management of national accounts.
The Charlbury Group field force conducts a variety of tasks for firms across the mortgage market primarily relating to residential properties which act as security for non-performing mortgage accounts.
Ford will oversee the expansion of the team to satisfy increasing demand and to ensure that customers whether lenders, asset managers or estate agents continue to receive the highest levels of service and support.
Richard Hurst, director at The Charlbury Group, says: “It is a real coup for us to have landed someone of David’s stature. David is one of the real heavyweights in the industry with a reputation for innovation and integrity. His recent consultancy role helping a range of businesses build strategic relationships will be invaluable to our clients.
“David will take ownership of the Field Force which is expanding quickly as lenders recognise the value of a physical visit in establishing their strategy regarding properties in arrears. David will also look at how the team can help firms conduct mystery shopping programs which encourage best practice and supports Treating Customers Fairly.