View more on these topics

Be proactive about contacting clients

The most important asset of your business – the part that drives it, inspires it and makes the difference – is you.

If you haven’t focussed on this aspect as much as you should, I recommend that you enter spring doing so.

Start off evaluating your attitude. Attitude is everything and is a question of choice. Make sure you are positive at all times and that your focus is always on what you can do and not what you can’t.

Have you developed business prevention routines in your day which put off income-generating activities and replace them with pointless stuff that doesn’t result in income?

By business prevention routines, I mean do you read every email news alert, magazine article or even collect the kids from school because it postpones making calls to clients?

Over the past decade we as an industry have become order-takers and not proactive in contacting clients. Once upon a time we would contact clients and ensure we let them know what we offered and reviewed their circumstances.

And the key thing to remember is that if as part of your weekly routine you don’t spend time contacting your clients, someone else will.

Start April with a positive attitude – remember there are two-thirds less brokers now than four years ago, so there have never been as many opportunities. Think about all those orphan clients who need a broker.

Recommended

No change on cards for rest of year as MPC holds base rate once more

Interest rates look increasingly likely to remain on hold for the rest of the year, following the Monetary Policy Committee’s decision to freeze them at 0.5% last week for the 37th consecutive month. It also voted to maintain the size of its asset purchase programme. MPC members were split 7-2 on whether to increase the […]

Comparison sites may fall foul of MMR advice rules

Comparison websites could face a major shake-up as a result of the Mortgage Market Review proposal to ban non-advised sales. The final MMR consultation paper published in December proposes that the majority of interactive mortgage sales must be advised. Financial consultancy Bovill is advising brokers and lenders on the MMR’s impact on their business. Bovill […]

Angela Knight decides to call it a day at BBA

After five years at the British Bankers’ Association, chief executive Angela Knight has announced her intention to step down. She will leave in the summer, by which time it is hoped her successor will have been found. Knight says: “I have been at the BBA at a time of extraordinary difficulty and during a crisis […]

Why prevention is better than cure

Quoting the famous adage, prevention is better than cure; there are many proactive benefits that can improve wellness in the workplace, decrease stress, increase staff morale and reduce absenteeism, as well as attracting and retaining employees of a higher standard. With a recent study showing that employees in Britain are working below peak productivity, preventative benefits can ensure you address potential health issues or causes of stress at their source and ensure productivity in the workplace remains at an optimum level. With this in mind, how are you using preventative benefits to help keep your workforce happy and healthy?

Newsletter

News and expert analysis straight to your inbox

Sign up
Comments