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Service is the problem for HSBC, says Boulger

Poor service, rather than brokers, is the main barrier to HSBC achieving greater success in the mortgage market, says industry guru Ray Boulger.

Last week warned that brokers are sacrificing the best deals by not considering direct products. The website held up HSBC as an example of a lender at the top of best buy tables but with only a 6% market share.

Eamonn Rice, chief executive of, says: “We believe HSBC has not secured the share it deserves because there is no financial incentive for brokers to recommend its deals.”

But Boulger, senior technical manager at John Charcol, says: ” HSBC has not had the staff to support its Rate Matcher deal, although this may have changed by now.”


A failure to tackle liquidity

The Intermediary Mortgage Lenders Association says the government’s mortgage rescue package fails to address underlying liquidity problems but hopes the completion of Sir James Crosby’s housing finance review will free up additional funding for lenders.

Bank of England Base Rate held at 5%

Once again the Bank of England has shown caution, a reluctance to make
the rate cut that is urgently needed because of its strict remit to
control inflation.

Estate agents report less than one sale a week

Data from the Royal Institute of Chartered Surveyors reveals that some estate agents are conducting less than one sale per week amidst the lowest transaction levels since the survey began.

Naming a reward programme

Six tips to get your reward programme name right

by Debra Corey, group reward director  Choosing a name isn’t easy. Whether it’s for your new puppy, a bundle of joy or your reward programme, a name determines a first impression – and often a lasting memory. When it comes to your reward programme, the name will determine how your employees feel about it even before […]


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