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CRM can leave brokers waving not drowning

Association of Mortgage Intermediaries director-general Chris Cummings is correct when he says customer relationship management is the key to success for brokers (Mortgage Strategy September 1).

We have been saying since Mortgage Day that professional CRM systems enable brokers to act profess- ionally while satisfying Financial Services Authority requirements. I’m relieved to read that AMI has endorsed this essential part of every successful broker’s office set-up.

The Treating Customers Fairly deadline approaches and that distant roar in the background is the sound of FSA Falls. As some brokers gently drift downstream in their canoes, CRM back office software can offer business-saving paddles for just £1 a day.

Paul Holden

By email


Brokers warned on equity release

Experts have warned that equity release could be a ticking compliance time bomb for brokers new to it.Julie Alderson, director at compliance consultancy Management Solutions 2000, compares equity release with pensions and endowments, saying it could be years before the market sees the effects of inappropriate advice.She says: “Many brokers are looking for additional revenue […]

InterBay sold to 5D

InterBay Commercial has been sold by its US parent Bayview Financial to rival UK commercial lender 5D Group.

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Company sick pay – new findings

Research by insurer LV= suggests that some 11 million employees in the UK have no company-paid sick leave entitlement. So if an employee from within the above grouping cannot work through illness or injury for any period of time, their only income would likely be that provided by state benefits alone.


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