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RBS IP launches online applications for intermediaries

RBS Intermediary Partners has launched a website that allows its intermediary partners to submit applications online for all four brands.

The website,, introduces full online functionality for intermediaries for First Active, Royal Bank of Scotland, NatWest and The One account.

They will also be able to generate an online key facts illustration and an online agreement in principle, as well as track the progress of their applications submitted through the website.

The website only requires a single username and password to access all four brands, and offers intermediaries instant online KFIs, real time online AIPs and the online submission of applications.

It also offers automatic pre-population of the application form from online KFIs and AIPs, online submission of declarations and case tracking for applications submitted online, in addition to emailed case updates.

Brokers will also have access to a range of online calculators.

Caroline Marsh, director of intermediary mortgages for RBS, says: I am delighted that we now have full online trading to make it even easier for our intermediary partners to do business with us.

We have listened to our brokers and have focused our efforts on building a convenient and easy-to-use website.

Our intermediary partners will now only need one username and password to submit business online for any of our four brands First Active, RBS, NatWest and The One account.

And once a KFI or AIP has been completed online, our online application form is automatically pre-populated with the customer data, removing the need for rekeying and, in doing so, saving brokers time.

Once an application has been submitted online, cases can be tracked via the website, enabling brokers to see at a glance the status of all of their applications with us, whether they be First Active, RBS, NatWest, or The One account applications.

We expect the new website to become an integral part of our business relationship with our intermediary partners.

Other features of the site include the opportunity for declarations to be submitted online instead of being printed off and posted or faxed.

The application forms for all four brands are consistent in terms of presentation and usability, and as well as online case tracking being available, brokers can opt to receive email updates on the progress of their cases.

The sites brochureware has also been made more interactive by incorporating links to the appropriate functionality elsewhere on the site, saving brokers time and making the site easy to navigate.

Brokers will be contacted by RBS Intermediary Partners with details of their new usernames and passwords, in order to access the site.


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