From Alan Dring
In a letter last year (Mortgage Strategy December 11) John Sparks expressed dismay at the poor service provided by many solicitors undertaking free conveyancing on behalf of lenders and suggested that lenders need to give clients the chance to use their own solicitors.
I agree but suggest that brokers as well as lenders must provide their clients with a choice of solicitors. All too often brokers either fail to help their clients appoint a conveyancer, or base their recommendation on reciprocal arrangements.
In today’s era of Treating Customers Fairly it seems strange that brokers scour the mortgage market to find their clients the best deals but then give them a limited choice of conveyancing firms.
By using an online system brokers can give their clients a choice of solicitors based on cheapest price, location or user feedback. In most instances, intermediaries are able to arrange conveyancing services at a lower cost than clients could arrange for themselves.
Sparks will be delighted to learn that not only can solicitors’ service standards be tightly monitored but brokers and their clients can also track cases online.