The Charlbury Group to expand

Arrears management firm The Charlbury Group is expanding its offering to meet the needs of the current market.

The firm says its increasing its field agents as current market conditions are resulting in the need for greater information on properties and local market sale and rental conditions.

During the Q3 2008 The Charlbury Group worked closely with lenders and asset managers to provide a mystery shopping programme so that they could evaluate and improve their service.

This ensures that best practice is conducted and makes ongoing assessment of policies and processes clear and transparent.

Paul Duckworth, director at The Charlbury Group, says:“The phrase ‘knowledge is power’ is certainly true for firms developing and honing ongoing strategies in the housing market.

“By expanding the field force we are gearing up to satisfy increasing demand in 2009 which will ensure that our clients continue to receive the service that they expect and demand from us.”

He adds: “Next year will be a crucial year for many lenders and we hope to play our part in improving the availability and flow of information.”