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Largest study on lender technology is complete

The 2005 Mortgage Lender Intermediary Technology Benchmark Study, carried out by Frank Eve Consulting, is now complete.

The study is the largest and most detailed of its type in the industry.

It offers lenders information on how to improve efficiency, increase site usage and boost their understanding of competitive positioning and market share.

The study benchmarks 24 lender intermediary websites and provides an assessment of best practice in intermediary distribution technology.

In the questionnaire lenders completed, website functionality was broken down into primary areas of intermediary business transaction capability, and questions were designed to identify features within these areas. Top marks were awarded to sites that had the most features and functionality.

Mortgage Strategy has used the findings to make its prestigious Gold Standard awards for service technology excellence.

This year it has awarded its Gold Standard to 17 mortgage lenders and these awards will be presented at the Mortgage Business Expo on November 16 at Olympia in London.

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