Frank Eve Consulting has launched the 2004 Mortgage Lenders' Intermediary Websites Benchmark study – the third annual study of how UK mortgage lenders use internet technology to automate their intermediary lending channel.
The consulting company says the study is the only survey in the UK that analyses how lenders and intermediaries use internet technology to speed-up the lending process. It says the study will also be the first to undertake detailed research into how intermediaries use technology and who they believe provide the best online facility in terms of both case submissions and service.
Frank Eve Consulting will also be reviewing lender responses to a written survey, interviewing lenders and evaluating the online processes that intermediaries complete.
This year's study will also be expanded to include an intermediary research survey which will provide detailed information on how intermediaries are using web technology and who has the best practice websites.
Frank Eve, managing director of Frank Eve Consulting, says: “This year's study will show the best practices that separate the leading lenders from the rest. Real-time acceptance in principal loan approvals, which are available at only a few lenders, have become a key differentiator.
“The intermediary urvey will be the first informed research into who is using the technology and how it's valued by intermediaries. Lenders need to know what functionality provides the best return on investment and increase website usage amongst intermediaries.”
Firms interested in participating in the survey or purchasing a copy should contact Frank Eve Consulting at 0207 016 9700 or by e-mail at firstname.lastname@example.org