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The Mortgage Mole


LOGO LOOKOUT Mole thought he’d travelled back in time last week as he watched David Cameron talk about the premature departure of his spin-doctor Andy Coulson.

For a number of years the online property data network Xit2 sponsored a competition in Mortgage Strategy whereby by brokers had to find the firm’s logo – a cutesy green running man. We currently have a similar competition to Find the Green Tree for the Charlbury Group (see below).

But for some reason, during the news item, Xit2’s logo started to hover above Cameron’s shoulder. Had the company branched out from magazines to doing competitions on TV shows? Regrettably not – Cameron was standing outside Xit2’s Cotswolds office, hence its logo was indulging in a bit of free marketing.

IN THE RUNNING Vanessa Buckle, formerly sales and marketing director at eConveyancer and who worked for many years at, is looking to run 10 marathons in 10 days in May this year.

Actually she is hoping to go one further by adding one more by herself. If it can be arranged with the Guinness Record administration team in time, Vanessa will run herself into the record book by completing 11 marathons in 11 days – a new world record for a woman.

She is raising money for Brathay Trust, a charity that works primarily with disadvantaged or vulnerable young people who may have suffered neglect or abuse.

To support Vanessa you can do so at at You can also follow her training at


Good service brings clients and a smile

The other night, I sat down in front of the television and found myself watching back-to-back documentaries all about service. First, Michel Roux Jnr tried to civilize a group of errant teenagers enough to flambŽ crepes suzettes in front of a bunch of foodies. Then Mary Portas tried to make the bosses of fast-fashion retailers […]

MM alan mathewson

AFI reports improved customer satisfaction

Abbey for Intermediaries says it has reduced its average mortgage offer turnaround time to just nine days, down from 14 a year ago. The lender says in the past 10 months it has seen a 50% increase in satisfaction levels among intermediaries, based on a poll of 400 brokers. It attributes these improvements to new […]


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